Stuck on how to get payment

[karma3p80]

Hi. I have had my taxes almost done for four days now. I am stuck where it sends me to credit karma to open an account. I filled out the info, but an error message came up saying they cannot verify my info. I contacted their support twice but have not received a response. I also called their help line and spoke with a representative who told me she would send my "case" to a specialist. I haven't heard back from them, either. I also followed their online instructions to verify identity by sending a picture of my drivers license. The app said that it accepted this and had confirmed my identity. However, I still can't get past this when trying to move forward with filing on turbotax. I know you all just keep saying that we need to contact credit karma and talk to them, but what should people do if they have contacted them 3 times through different methods and do not receive a reply with any answers? This is extremely frustrating. I don't know whether to give up and just go to another company or if someone is actually going to help me fix this. I did my taxes early so I could get my refund asap because I NEED IT! These kind of issues don't look good for turbotax.

[HeatherPLO]

@karma3p80

We just need a bit more information to be able to assist you further.  Have you received a message that your return been accepted yet by the IRS? Please respond to the thread here and someone will reach back out with the next steps. 

[karma3p80]

No, i could not finish filing due to being stuck. I got an e-mail from credit karma today telling me they can not open an account for me due to not being able verify info. I have no idea what this is about but I am forced to go to H&R block now and do everything all over again, plus wait longer for my refund now. I am not happy with your service.

[karma3p80]

I have used your company for years and always gotten an advance in the past, too. This is it for me, I am done with turbotax.

[Cass0317]

Please contact our TurboTax Customer Service Team, The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the link below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue.

(You will not get a phone number if you use the link outside of operating hours.) Follow the steps for your product below to ensure you get the help you need from the right person. We're open daily from 5:00 AM to 5:00 PM PT.

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