I just updated turbotax and it will only let me use it in forms mode. Step-by-step is unavailable. Any idea what is creating the problem? If so, how do you fix it?
You'll need to sign in or create an account to connect with an expert.
When you continue a return does it start in Forms Mode and then you cannot switch out of it (using the icon at the top right side of the screen)?
Also, if you start a new return (as a test return), do you see the same behavior?
You might have to contact Support (link below) during regular business hours if this behavior continues.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Can you exit out of Forms mode?
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
brittneyelainec
New Member
dbe2022
Level 3
dd5121
New Member
ruppll
New Member
txchentax
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.