Request a refund link doesn't seem to work?

[coskun12]

The previous post hid the email for the office of Intuit's president. Please see the nonexplicit email info below. You need to replace at and dot with appropriate signs.

The email for the office of president at Intuit: OfficeofthePresident [at] Intuit [dot] com

[Jusmedotti2000]

I have exactly the same issues, I have tried several times plus talk with several; people working for this company. 

Has anyone request a report to the BB or a lawyer?

[DoninGA]

@Jusmedotti2000 You are posting on a thread that has not have had any activity in 5 years.

You will need to contact TurboTax support for the problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Support is open from 5am to 5pm, Monday thru Friday, Pacific time

[Jusmedotti2000]

I have used the phone number several times and spoke with an agent. Same results, Refund form states they can't find the charge, they can't recognize the refund request, they don't know the case number or don't recognize it. or it is closed,

[carlhmcdowell]

I clicked the "Tab" button after inserting info in the visible fields in order to move through the form and reveal the remaing fields to enter info and ultimately to click the submit button. Thanks

[user17745995259]

Hello, I’m following up on my refund request for Case #[phone number removed].

The request has shown Open for quite a while with no update.

I am requesting a refund of CA$280.00 because I was unable to reasonably use/support the product from Thailand, and the support/contact workflow appeared to require a Canadian phone number, which I do not have access to for this purpose. I also did not use the software/service and sourced another solution.

Please review and either:

1. approve the refund, or
2. escalate this case to a supervisor/refund specialist, or
3. provide a clear timeline for resolution.

Please reply by email only 

Thank you.

[mesquitebean]

@ user17745995259 

If you've been checking the status of a refund request, have you been using a USA TurboTax form or Canada TurboTax form?   You are posting in a USA TurboTax  user community forum--not a direct route to TurboTax Support, and not a route to Canada TurboTax Support.  Sorry that no one can help you with your refund request here in the USA forum.   If you have an issue with a refund for a Canadian TurboTax product, here is the link to Canadian TurboTax Support:

Here's the Canada TurboTax Community forum:

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

Here's more info on contacting Canada TurboTax Support, including the Canadian community forum and how to reach a support agent by messaging on social media at Facebook/X/Instagram.

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...