@Jusmedotti2000 You are posting on a thread that has not have had any activity in 5 years.
You will need to contact TurboTax support for the problem. Use the key words Billing Issue
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Support is open from 5am to 5pm, Monday thru Friday, Pacific time
