Hello, I’m following up on my refund request for Case #[phone number removed].
The request has shown Open for quite a while with no update.
I am requesting a refund of CA$280.00 because I was unable to reasonably use/support the product from Thailand, and the support/contact workflow appeared to require a Canadian phone number, which I do not have access to for this purpose. I also did not use the software/service and sourced another solution.
Please review and either:
- approve the refund, or
- escalate this case to a supervisor/refund specialist, or
- provide a clear timeline for resolution.
Please reply by email only
Thank you.
