rejected e-file

[manuelDulce1]

I e-filed my 2020 tax return before the deadline in 2021 using turbo tax. I did not receive an email stating whether my return was rejected or accepted. I used turbo tax again this year, but I did get a rejected message due to incorrect AGI. I checked my paper copies and entered the AGI several times after a rejection email.I then went to the IRS website and it shows there is no record of a 2020 tax return filed. I believe I should get a refund from turbo tax because I did not get an email either way. Now it looks like I have to file my 2020 tax return by mail. What is your answer?

[Reumer]

We have same problem.  Looks like a major Turbo Tax screw-up!

[HeatherPLO]

Did you e-file originally?  Confirm your e-filing status by visiting the Help Article here.  

If we confirmed you did e-file, you can follow the instructions here to resolve that particular AGI rejection.  

If you do not show that your e-file was processed, we would like to take a closer look to resolve your concerns.  Please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@manuelDulce1

@Reumer

[Reumer · Accepted solution]

Contacted help and Intuit representative Diana tried to help me.  However on spite of her valiant efforts the problem remains unresolved.  Their is no explanation why my 2020 efile was not received by the IRS or. Why My 2020 turbo tax file shows “not printed or efiled”.  I was referred to the IRS for resolution.  I will file 2021 by mail and try to fix the 2020 issue myself.

[pdelong86]

For many years my husband & I filed as "married, filing jointly" and I've never had a problem with e-filing.  This year I decided to file as "married, filing separately" and both of our returns have been rejected due to incorrect AGI.  I even went to the IRS website & got my 2020 tax transcript and the AGI is exactly as I entered it so now I have to file by mail.  We owed both federal & state and those checks have already went out on April but now my returns will be showing up separately.  Is there anything else I have to put with the paper returns that states I'm not late, my e-file was rejected multiple times?