Recaptcha error on import

[Daneasdad_again]

The download was also failing Saturday, 2/1/25, on my M3 iMac (Sequoia 15.2) running Bitdefender VPN as well as Bitdefender anti virus.  I took down the VPN and killed the antivirus.  Download worked.  

Today (2/3) with VPN and antivirus up and running the download worked perfectly.  It would appear TT did some work over the weekend.

[SDK21]

I had the same problem. I got it to fix. Don't know if this will help, but here's how it fixed for me:

I was using duck duck go browser. I am running windows 11. I switched the default browser to edge (it had been duck duck go), then I rebooted my computer. It updated a lot of files during reboot. Then I opened turbotax and imported vanguard tax docs again and it worked.

GLTA

p.s. rethinking turbotax next year. They were slow to fix or anticipate conflict.

[Oy_vey_TT]

I am having this same issue; I tried importing from several different brokerages, with the same problem across the board. I am using Win10, no VPN, Google Chrome as default browser everything running on latest version. I use standard Windows Security, also with the latest updates. I do not have any other issues with internet or captchas on any other site, except when trying to import in TT Desktop. WTF?!??? Intuit needs to fix this ASAP!!!!!!!!

p.S.: I did have my router set to AdGuard DNS, but switching that setting to auto-DNS did not make any difference, so that cannot be the underlying issue. My router/modem is a Zyxel C3510XZ, in case that matters (which I highly doubt).

Oy vey....

[jackh2]

Same problem for me since the weekend. Talked to 3 different people at TT and no help.  Tried everything noted in the community comments. Re-installed the software 2x. No VPN.  Finally loaded onto a laptop running same Windows !! and security software.  Financial companies open for access, the import function worked perfectly.  Still waiting on 1.  Never had this kind of issues in previous versions of TT.

[ES Weix]

I was having the same issue. However, when I went to try the suggestion of signing in on the desktop, I saw that I was signed in already. So instead, I signed out. At that point, the problem went away and I was able to import the data. Bottom line is that it seems that there are some conflicts with being signed in or out that is conflicting with ReCaptcha's verification process. Hopefully in the near future, TT addresses this so we don't have to go through all of these attempts to access our imported data.

[jackh2]

Thanks.  I tried signing out but still received the same error.  So, for now, I will stick with my laptop and hope my one remaining import goes through when it's ready.  I like my main desktop because all my other tax copies and information are stored and easy to complete other parts of the tax forms.  TT has really made the process very difficult this year, at least for me.  I have been using it since the first versions but may have to rethink for next year after this experience and no real technical support from them.  Appreciate your response.

[GTech]

IT'S A VPN PROBLEM, TURN OFF, 

[ronguttmann]

When I called Turbo Tax about this problem they said that it occurs with the downloaded desktop version.  I told them that I wanted a CD but they weren't offering one any more.  They said a workaround was to download the 1099 as a TXF document and then import it.  They also said I can chose whether to download as a PDF or TXF.  My PC Win 11 offers no such option.  I'm stuck  with a PDF format.

I then pointed out that TurboTax makes a point of saying that they will import the 1009s so we don't have to do anything but connect with the brokerage.  Nonsense!  They need to get this fixed or I'll look for a different software package next year.

[jackh2]

Tried that, not using VPN, even removed the software that contained a VPN that could use if wanted.  Thanks anyway.

[jackh2]

Same here.  So far the import feature is working on my desktop version on my laptop running the same version of Windows 11 and security software.  I have one more to download when it's available.  If it works, I will save the file and move it back to my desktop and finish and take it as a win.  A lot of extra work this year.  No 5 *'s.

[Wtf_Guss]

I just spent 1 1/2 hours on the line with TT help line first with the person who took the call who told me "i can't help you. You need to enter the info manually. then with a supervisor who after an hour told me the same thin.  I'm using the windows TT H & B desktop version, but see others are having the same issue with the web version.  How is it that they can take my money and provide a program that will not do what it is supposed to do?  Every year it's something. This year they have probably lost me as a user after 30 years.

[GraceAnne3]

Are you using the desktop or web version? I'm using desktop and didn't have this problem until the software updated

[jackh2]

Desktop version. Purchased on Costco.com and downloaded via the link provided.

[GraceAnne3]

I don't get it. What kind of business model allows this number of customers to call and post but they make no step to even post to say they hear us. 

They gave me a survey that I was happy to fill out. Every time I start the software, I hit a new glitch. Definitely my last year with TurboTax. I pay too much for this

[WSHILBURN]

Same problem with multiple institutions whose tax forms are readily downloadable. Needs to be fixed quickly as it is a huge waste of time.