Get your taxes done using TurboTax

I just spent 1 1/2 hours on the line with TT help line first with the person who took the call who told me "i can't help you. You need to enter the info manually. then with a supervisor who after an hour told me the same thin.  I'm using the windows TT H & B desktop version, but see others are having the same issue with the web version.  How is it that they can take my money and provide a program that will not do what it is supposed to do?  Every year it's something. This year they have probably lost me as a user after 30 years.