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[Critter-3]

Is the billing address for your credit card the exact same as what you entered in the MY INFO tab?  That is the usual issue ... the fix is to change the address in the MY INFO to the card address ... pay what you need to pay and then change the address back before you file.  Also the billing address must be a US address.  

[cuthbert12]

Billing info matches the credit , so  that is not the issue.

[Critter-3]

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/