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Where do you see 9b? The box 12 code can only be one or two letters. Most employee contributions would be a code D for a 401(k) plan or code AA for a 401(k) Roth, but there can be other types of plans will different letter codes.
9b? Sounds like a form 1099-R. (which does have box number 9b for Total Employee Contributions )
A 1099-R form is NOT a W-2 form, and if you are trying to enter that data in a software W-2, then you are using the wrong software form ! Delete that W-2 and go to the Retirement section of the Wages&Income page to enter your 1099-R in the proper place
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