My computer will not support TurboTax 2020 software. Will I able to use TurboTax 2020 on-line?

[VolvoGirl]

Yes.  If you can't  install Turbo Tax Desktop program you can transfer from your 2019 return from your computer into the online version next year.  You need to have the file ending in.tax2019 on your computer.

If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year (it hasn't been updated with the new dates yet)

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

If you used the Desktop program before you may notice several differences and not like the online version.  It has less features and no Forms Mode.  You can only do 1 return.  Your return is only saved online so be sure to save both the .tax2020 data file and the pdf file to your computer when you are done.  In case you need to amend in the future or if you need a copy to get a loan or something.  You might not be able to access your online return when you need a copy.

[fanfare]

Are you a PC or a MAC ?
If you are using Windows 7 on the Internet, you are in danger of hacks, identity theft and ransomware.

[Anonymous]

MAC running 10.13.6 operation software, my MAC will not load the 2020 software because I am running 10.13.6 version of software. Can I apply for a refund?

[Anonymous]

I tried to load BASIC.  I got an error msg saying it will not run on software OS below 14. My computer will not update to 14.0. What do I do now?

[VolvoGirl]

You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  Or try to upgrade your Mac or find another computer to install it on.  The CD has both Windows and Mac programs on it.

Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact

They might give you a service code to use the online version.