Mint Connectivity Failure - Primis New Digital Banking (Error 189)

Forum|Forum|3 years ago
March 9, 2023
3 replies
0 views

I am unable to add my Primis New Digital Banking Checking & Savings.

Despite authenticating my username and password and generating a six digit SMS authentication code, I receive the following message:

“Something unexpected happened and we couldn't connect to your bank.“

I am instructed to verify my login credentials and to retry. (189)

Has anyone encountered this error or successfully connected their Primis New Digital Banking accounts?

HeatherPLO

Level 14

For this matter, please reach out to Mint Support at the link here.

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Zero3s

Level 2

Same issue. Read up on Reddit about it and seems to be a concurring thing with other users.

CarissaM

Level 15

We do have a few issues with Primis connecting in Mint. In order to better resolve this, and get set up for a notification on when it will be resolved, please reach out to the Mint support team at the link above. @Zero3s

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wampler123

Level 2

mint keeps taking me to the wrong website to connect [removed]. the web side should be going to [removed]. Received mint case [phone number removed] saying it was fixed but it is not.

MichelleLO

Level 15

If your case was marked resolved and you are still experiencing the issue, please reach back out to Mint Customer Support for assistance. You can chat with them by clicking here.

Chat is available from 5:00 AM to 5:00 PM PT seven days a week.

@wampler123

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