2463356
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

rmtaber
New Member

Mac 2021 TurboTax crash fix

The 2021 TurboTax for Mac performs about as well as it did last year. Buggy. The main problem that I encountered was the software would crash when I tried to download the State file. After removing TurboTax and deleting all associated files/folders in the ~/Library, I downloaded a new/clean version of TurboTax directly from Intuit. Yet the software would continue to crash. However, once I did a 4th clean install and downloaded the State file directly from Intuit's website....the state file would load. But only if no personal information had been entered into TurboTax. In other words, as soon as I entered my name, address, etc into TurboTax, the State file would not load....not even if downloaded the State file directly. I tried running TurboTax on 3 different Intel I7 macs with three different OS's: Catalina, BigSur, Monterey...nothing worked.

 

The solution was: install a clean version of TurboTax that was downloaded from TurboTax, download the State file from Intuit, load the State file....then enter personal information into TurboTax.

 

Counterintuitive since TurboTax needs your personal information to determine which State file(s) it should download.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
TiffanyL
Intuit Alumni

Mac 2021 TurboTax crash fix

Thank you for posting a resolution to this issue and assisting our community!

 

@rmtaber

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question