License code, where do I enter for ONLINE turbotax?

Forum|Forum|2 years ago
January 19, 2024
4 replies
2 views

I have used TurboTax ONLINE for years and never had trouble before. I have purchased my TT Deluxe from the store since it's a good deal. I don't want to load it on my computer via CD or DL when there is no need.

Why does TurboTax make this part HARDER THAN DOING TAXES!?

Any help is much appreciated.

TurboTax Deluxe Online

DoninGA

Level 15

There is no license code required when using the TurboTax online editions. You should not even be accessing the TurboTax online editions if you purchased the desktop editions.

You enter the license code on the TurboTax desktop software you install on your personal computer. You will be asked to sign onto your TurboTax account to activate the license code during installation of the software.

Wbigham

Level 2

Getting very frustrated!!! Sign in and do not find a place to enter license code.

CatinaT1

Level 15

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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kkpilap

Level 2

Totally agree. I spend more time looking for how to activate licence code than doing tax.

taxtammer

Level 2

you'd think that with so many of us having the same issue that the resolution would be easy to find

xmasbaby0

Level 15

@taxtammer This thread began in January of 2024, and multiple users have posted here with a variety of remarks and issues. We cannot tell what "same issue" you are having, so it is not possible to help you unless you provide some details about the specific problem you are having now in June of 2025.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

taxtammer

Level 2

yes started in 2024 and continues into 2025 - it's still hard to find. The search brings us to this thread. For anyone else trying to do what I tried - for online versions of the software in 2024 (not a download) go to turbotax.ca/activate to enter the license BEFORE trying to directly login. Hope this helps someone else down the line.

VeronicaWimer

Level 2

This is a scam. I bought the premier from COSTCO and it doesn't work with my computer, once you download and enter the 16 digit code and figure out it doesn't work, you cant switch to online. I called customer support and they told me I have to return it and get another one specifically for online. That doesn't make sense

MarilynG

Level 15

Once you downloaded TurboTax and entered the License Code, what's not working? If you can clarify, we'll try to help. You should be able to return it to Costco if it won't work on your computer (you have Win 10 and need 11, for instance) or exchange for the online version (which doesn't require a license code).

@VeronicaWimer

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