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SForrestLO
Intuit Alumni

"Let's complete your purchase online" screen not working solution!

Please see this Turbo Tax help article on troubleshooting blank screens, missing buttons, or missing images.

Troubleshoot blank screens, missing buttons, or missing images.

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"Let's complete your purchase online" screen not working solution!

When is this going to be fixed?  The lower buttons were out of the display area. I had success by learning by trial and error how many times to press tab to have the correct invisible button highlighted, then press enter to move to the next step/next screen. I also had to restart TT 5 times to complete the e-file whenever the pop-up window disappeared behind the main TT window and could no longer be accessed without restarting.

CarissaM
Intuit Alumni

"Let's complete your purchase online" screen not working solution!

Please ensure you have the updated version by following the instructions here to manually update Turbo Tax. 

 

Please let us know if we can further assist you. @sweet_melissa 

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