Last step before e-Filing, Keeps wanting me to pay for Audit Defense to continue.

[CarissaM]

You are commenting on an older thread. have you tried following the advice by @Kenny2375 above? If this does not work, please click the link here to contact us by phone. @evelyncita 

[massasauga]

I'm getting the same thing. I clicked the option to skip Audit Defense and then after filling up all the fields to pay for e-filing federal and state taxes I see there is a box to select the "Add  Audit Defense" option. I scroll by that and the $45 fee for Audit Defense is displayed. I think this will be my last year using Turbo Tax.

It gets worse every year.

[VolvoGirl]

Are you in California?  If you want to have the fees deducted from your federal refund there is an Extra $40 Refund Processing Service charge (45 in California).

In the California Desktop program to remove Audit Defense and Premium Services you have to change to pay the $20 or 25 state efile fee by credit card and not by having it deducted from your federal refund.  Or print and mail state for free.  Go back through the File tab again and change to pay with a credit card.  Then if Audit Defense is still there you can remove it.

In the Online version,  If you are in California you need to remove the Premium Service first

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

[le665]

thanks for the solution. I was also confused. I assumed that i had entered the information to pay for the Ohio filing fee using an ACH, but for some reason I ended up paying the fee with my credit card. The good news is it dropped the charge for "Audit Defense" which I did not want after it clearly added it to my total. There i an old saying, "If something doesn't make sense, follow the money trail".....I wonder!

[DMDRWD]

Thank you!! This worked. 

[JoAH]

What you bought was TurboTax with Federal download and e-filing and one FREE state download but no state free e-filing. Yes, it wants you to buy the audit defense and the state e-filing. Go back a couple of screens and print the state forms and mail them in. Or pay the $25 for state e-filing. If you have a very complicated filing with stocks, rentals, complicated dependents, itemized deductions, purchase and sale of home, lot of charities, causality losses and your probability of audit risk is in the red -- buy the audit defense.

[JoAH]

You have to pay for the state e-filing or print and mail. you don't have to accept the audit defense. it will give you the choice of using part of your refund or a credit card.