TurboTax is locked up

[YiYiM]

Which screen are you being locked up? Screenshot would be very helpful for us to help you out.

[fred-austin]

So how do I upload a screenshot?

[fred-austin]

I just found a way to upload it should be somewhere in this thread

[KellenW]

If you are using the online version, you can close the browser then re-open and pick up where you left off. The online version will save your latest progress. You may need to enter the information on the form again on the page where it locked up. 

[fred-austin]

It is the downloaded version Mac Home and Bus 2018

[billyc1]

My screen asks did I want to continue my return  click it and then the circle goes around for 2-3 minutes and then a screen pops up saying error 23500.  Been doing this for a week.

[billyc1]

No

[billyc1]

Think I will try and get my money refunded.

[JeanneLO]

If you are having difficulty with your screen locking up, you may need to clear your cache or cookies or try another browser:

Here is an FAQ on how to clear your Cache in TurboTax:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Here is a FAQ on how to clear Cookies in Turbotax:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978