Is there a way to fix the "Start State" loop?

Forum|Forum|6 years ago
January 31, 2020
5 replies
0 views

I downloaded the Home & Business 2019 edition of TurboTax. I started a return and when I get to state (IL), it wants to:

Check for Updates,
Download Updates (If Any),
Mentions that everything is Up To Date,
and go back to "Start State"

When I press "start" next to my state, it continues to do the same loop over. Is there a way to fix that problem? I don't want to regret paying for the Home & Business and have issues filing a state return. I did check the form availability and it shows that IL is all good to go.

TurboTax Online

VinuthaM

Level 5

Thank you for using Turbotax. We are sorry you are facing this issue.May i know which platform of turbotax you are using Windows /Machintosh . Can you please try to update your Turbotax and if still issue persists please reply on this thread.

DcBrucelee

Level 2

I am using Windows 10. I am almost done with my tax, but I got stuck with state which going to the loop. It kept saying the software is updated yet it didn't show the amount. When click on the amount, it went back to the loop. Can someone please fix that issue? Thanks.

Maestro_Mike

Level 2

Unfortunately, the fix REALLY IS... install on a different computer, install state, then copy paste (the state folder, usually found somewhere near C> Program Files(86)> TurboTax> (TT version) Forms) to old computer and keep fingers crossed.

Very legit option for a product you paid for as ALL will attest to - right?

Maestro_Mike

Level 2

I'm experiencing the same problem (windows 10, TT Home and Business). Called support last night and saying the result was a **bleep** show- is being kind to **bleep** shows and legitimizing our current state of governmental affairs, both sides.

The way to fix this problem should NOT be - install it on another computer, cross your fingers.

edmundung

Level 2

I have the same problem with Premier and installing the California program. I spoke to three Turbotax support people and tried everything! I followed the postings on this site which said to install on a different computer. I installed it on a desktop and it worked!

DcBrucelee

Level 2

Thanks. I will give it a try. But this is the first time that I am having this issue. Never ever in the past 10 years.

edmundung

Level 2

Considering the number of postings with the same issue, it seems to be a problem with 2019. I installed 2018 on the same computer and there were no problems. This is the first year I've had this issue.

StillPissed

Level 2

I'm using TurboTax Home and Business CD version with Windows and have the same problem with Utah. My software is up to date.

Edit: it would be nice if I had another computer..

AkinaLO

Level 15

Please contact support for assistance with your loop issue.

What is the TurboTax phone number? - Community

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beisnerwa

Level 2

I'm having the same issue with the "Start State" loop. Please tell me Intuit has a better fix than "redownload". I done that a few times already because the 2021 Turbo Tax seems to really suck. I've never had problems w/ TT until this year. I guess I'll start looking at different software.