Is there a way to fix the "Start State" loop?

Forum|Forum|6 years ago
January 31, 2020
5 replies
0 views

I downloaded the Home & Business 2019 edition of TurboTax. I started a return and when I get to state (IL), it wants to:

Check for Updates,
Download Updates (If Any),
Mentions that everything is Up To Date,
and go back to "Start State"

When I press "start" next to my state, it continues to do the same loop over. Is there a way to fix that problem? I don't want to regret paying for the Home & Business and have issues filing a state return. I did check the form availability and it shows that IL is all good to go.

TurboTax Online

VinuthaM

Level 5

Thank you for using Turbotax. We are sorry you are facing this issue.May i know which platform of turbotax you are using Windows /Machintosh . Can you please try to update your Turbotax and if still issue persists please reply on this thread.

laserbeam5

Level 2

TT deluxe cd/download on windows 10 64 bit appears to get my state return, says it is successful and would I like to continue. I say yes and then when I press start it re-downloads my state (Alabama) and the process keeps repeating. When I view my detailed update history it shows I have successfully downloaded and installed the state multiple times, yet I cannot do my state return..it just keeps repeating the download process in a loop.

linobarraza1

Level 2

I was having the same issue with IL. Update history shows everything was successfully updated but still goes into the same loop.

One thing that I did try....I redownloaded the program on my wife's computer. Seems to have worked as I get to the payment page. I did try logging in but keep getting an error that states something went wrong as if the credentials didn't match up (which I put them in correctly). Just have to checkout as guest.

So if you have another computer....I'm not sure about any other TurboTax product besides the Home & Business, but I think you can install it on up to 5 computers. For some reason State doesn't work on my computer (despite working in years' past), but does work on my wifes.

Maestro_Mike

Level 2

I'm experiencing the same problem (windows 10, TT Home and Business). Called support last night and saying the result was a **bleep** show- is being kind to **bleep** shows and legitimizing our current state of governmental affairs, both sides.

The way to fix this problem should NOT be - install it on another computer, cross your fingers.

edmundung

Level 2

I have the same problem with Premier and installing the California program. I spoke to three Turbotax support people and tried everything! I followed the postings on this site which said to install on a different computer. I installed it on a desktop and it worked!

DcBrucelee

Level 2

Thanks. I will give it a try. But this is the first time that I am having this issue. Never ever in the past 10 years.

edmundung

Level 2

Considering the number of postings with the same issue, it seems to be a problem with 2019. I installed 2018 on the same computer and there were no problems. This is the first year I've had this issue.

StillPissed

Level 2

I'm using TurboTax Home and Business CD version with Windows and have the same problem with Utah. My software is up to date.

Edit: it would be nice if I had another computer..

AkinaLO

Level 15

Please contact support for assistance with your loop issue.

What is the TurboTax phone number? - Community

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beisnerwa

Level 2

I'm having the same issue with the "Start State" loop. Please tell me Intuit has a better fix than "redownload". I done that a few times already because the 2021 Turbo Tax seems to really suck. I've never had problems w/ TT until this year. I guess I'll start looking at different software.