Is anyone else having problem with the site today? I keep trying to finish filing and it keeps showing "undefined" and logs me out if I try to enter a previous section.

agolbraykh · ‎February 1, 2021

I'm trying to finish filing and when I try to go onto the section I am currently on it comes up with a screen that shows "Undefined" and then when I try to go back to a previous section it redirects me to the log in screen.

MichelleLO · ‎February 2, 2021

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the following TurboTax FAQs to assist with this:

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Is anyone else having problem with the site today? I keep trying to finish filing and it keeps showing "undefined" and logs me out if I try to enter a previous section.