It appears that I do not have any control of the browser. Once I click on the PAY WITH CREDIT CARD button, the payment process begins as a pop-up window. There is no way for me to copy & paste the url into a browser.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

HM1

Level 2

Yes I spent about hours on this - had hours of calls- lines dropped and one agent hung-up . none would give me a supervisor.

It appears to be a known bug. I finally a supervisor called me

He could not fix it. I finally repeatedly logged on and off till the continue button came back. It's software. I cleared cookies tied various re-st of properties - no scroll bar worked CTRL - didnt work. Randomly i was hitting tab and enter and it finally came up

dercana

Level 2

, can,t complete credit payment, screen is to large

JakailaLO

Level 8

You have two options: 1.) Uninstall the app and then reinstall and try again. or 2.) Log in online using a desktop, laptop, etc to transmit the return.

Should you need any further assistance, please post a new inquiry.

https://ttlc.intuit.com/community/system-requirements/help/what-are-the-system-requirements-for-the-turbotax-mobile-app/00/26757

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jerost

Level 2

Yes, it's ridiculous. I have better things to do than try in vain to PAY them and file my taxes. Really ticked off here.

Staplet51

Level 2

I couldn’t see Continue on $25 credit card page. Before beginning Turbo use right touch pad to change display size to 100% from 125%.

grichman

Level 2

I had to click on something, then change the display settings for size of text, apps between 100 and 150%, then keep going back and forth with this font size change to see what I had just clicked on. It was so ridiculous I can't imagine this product went through QA.