Is anyone else experiencing a blank personal income screen?

[GLHOLLON]

There seems to be a bug in the Home&Business Personal Income screen. How do I get this resolved?

[DoninGA]

Are you using a Windows or Mac operating system?

[GLHOLLON]

Windows.

[DoninGA]

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@GLHOLLON wrote:

Windows.

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OK...Try this -

Save your tax return and then close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run the program as an administrator

Click on Apply and OK

Start the TurboTax program, continue the return and see if the problem persists

[GLHOLLON]

Still having issue. I have been on phone with support for over 2 hours. Installed Windows updates, uninstalled , cleared browsing history and reinstalled 3 times, installed different license key, changed resolution, run as administrator, checked compatibility. Still getting blank screen on Personal Income section with no options to add W-2 and no prompts to import or add W-2s.

[pmgrasinski]

Although late doing my daughters, 2022 taxes, the screen is blank when I go to add her W-2 info.  We imported her 2021 info from her previous Turbo Tax form.  It shows the university employer and the 2021 income, but "0" for 2022.  When I click to update that section, the page is blank.

I read the previous suggestion about trying to open it as an administrator, but on our Mac version, I can't see that option.  Help please.

Patty