"Invalid Signon" when importing Robinhood into TurboTax

[iwqs2000]

By the way, TurboTax, please stop flooding my Inbox with useless emails like:

"You earned the First Cheer badge on Community"

"You got kudos in the Community!"

"You have a new rank in Community"

"You earned the 5 Posts badge on Community"

"You earned the Read 250 Posts badge on Community"

"You earned the Replied 5 Times badge on Community"

CAN YOU PLEASE FOCUS ON HELPING YOUR CUSTOMERS ??????????

NONE OF YOUR CUSTOMERS WOULD APPRECIATE THOSE JUNK EMAILS !!!!!!!!!!!

[susansongcs]

I am so disappointed with TurboTax after using it for 8 years....

[uwireme]

Is this a joke? I am getting emails also like  Having fun yet....I think not

Congrats uwireme

Having fun yet? You've signed in every day for a week.

Thanks for being a Community member,

Your Community Team

[iwqs2000 · Accepted solution]

Alright folks, Good news for all!

I got resolution from TurboTax tech support.

Clear default browser's cache, then import was ok.

In my case, Chrome, Settings, Security and Privacy, (select all), Clear Cache.

TurboTax is using your default browser in the background for importing.

I don't understand why no one knew this trick before.

Anyway, Happy Wednesday!

[uwireme]

It WORKED!!

Thanks iwqs200 ....you deserve 30 badges for this one    LOL

Very sad someone form intuit did not post this

[susansongcs]

GOOD NEWS, it works now. Thank you all.

[bpsjazz]

Thanks for providing this information!  I just went through 3 weeks of frustration while talking to Turbotax & Robinhood - with no answers!  Who could figure out Turbotax relies on Chrome (or other browsers) with their separately installed Premier application.  I am happy to say I was finally able import my 1099s (b, DIV, & Misc) due to your advice!

[Metlmann]

Having the same issue with E*Trade on TurboTax Premiere on Mac OS. Tried logging to the various E*trade entries listed in TurboTax. Have cleared the cache in Safari, the default browser. No luck.

[CarissaM]

Try to login using Chrome, as it can sometimes make the difference. @Metlmann

[Metlmann]

Tried setting Chrome as default browser, didn't make any difference. Still not able to sign into E*Trade. I'm using the downloaded desktop TurboTax Premiere app on a Mac.

[SForrestLO]

If you tried the solutions above and are still experiencing issues, please contact support. 

This FAQ will provide you with the steps to contact an agent. 
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

@Metlmann