import fails

[booze1]

Import from financial institution fails with message:

{
                    "error": "invalid_request",
                    "error_description": "Too Many Requests"
                }
            

[kbiris1]

I just had the same error trying to import from Schwab. I have never had issues in 12 years using TurboTax + Schwab. Following to see if anyone has an answer.

[mntaxer]

I'm getting the same error trying to import from Schwab

[bsiver]

I have the same error here as well.  I tried a couple times and made it past to the Schwab login screen, but then got a notification that "Login is temporarily unavailable".

[priller1]

Same failures trying to import from Schwab.  

[blowenth]

I have the same problem with Schwab

[blowenth]

I tried again.   This time I got to the Schwab login page.  After login and agreeing to terms, etc, I received the following:

Something unexpected happened and we can’t connect to Charles Schwab & Co., Inc..

Try again in a few hours. (590)

I'm wondering if the too-many requests errors pertains to connecting to Schwab.   I suspect that Schwab may be unable to handle the volume (or maybe the intuit server can't handle the volume.   I'll try later as suggested.

Schwab moved headquarters to Texas.  Ever since, service has degraded.   This seems to be common of organizations that move home offices like Boeing

[blowenth]

I tried again and it finally imported.

[JohnD-SanDiego]

Yep - seeing this unhelpful message no matter what I do.  Been trying to import for 2 hours now...

Glad to see others have had better luck, give me hope, but is this another one of those things that only works at 2am?

[HeatherPLO]

@JohnD-SanDiego

For further assistance with this, please reach out to us directly using the Help Article here.

[JohnD-SanDiego]

thanks Heather.  

Estimated wait time 10-15 min, after arguing with the robo operator that the issue was Schwab download, not TurboTax download and not being able to get that context or message through.

Using these basic capabilities should not be this frustrating...

[kbiris1]

When that happened to me, I went in, changed my Schwab password, then logged out of TurboTax, logged back into TT/Intuit and I was able to connect the two using my new password. I don't know if that will solve it for you or now, but it did for me. Good luck!

[JohnD-SanDiego]

Heather - How does one go about getting a refund?

I've spent more time trying to import from Schwab than it normally takes to do my taxes.

On the phone with TurboTax support who was not even familiar with Schwab - 30 minutes wasted.

Scoured the web and it appears there are MANY others facing the same frustration.

I think it's time to pull the plug and try HRBlock. The ONLY reason I bought TurboTax was to import and not manually enter my data, seems that's not possible.

I purchased on Amazon and the return window is closed - even though today was the 1st day to download. Not cool.

[dbx227]

JohnD - if the problem is on Schwab's end - and it looks like it is - switching to HR Block isn't going to help.

[Katina S]

Have you tried our FAQ How can I fix my 1099 import issue which is specific to Charles Schwab accounts?

If that doesn't work for you, See our FAQ on how you can enter a large number of transactions into Turbo Tax.

@John-D-SanDiego