Turbotax says my illinois forms are not available, even when they are. When will inyui fix this?

[SteamTrain · Accepted solution]

IF you are using the Desktop software:

Yes...a bug and a sign up:

https://ttlc.intuit.com/replies/7153000

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If you are comfortable with deleting files, you can try this:

Delete the three files   ilif01.1pe, ilif02.1pe and il_ind_schsa.pdf  all dated 12/10/18.

  location was C:\Program Files (x86)\TurboTax\Premier 2018\Forms\ili_18 for the first two files, 

….and C:\Program Files (x86)\TurboTax\Premier 2018\Forms\ili_18\fpspdfs for the pdf. 

This worked for several other users.

(the "Premier 2018" subdirectory will be Deluxe or Home & Business if your version is one of the other ones)

[ARSHADALAM123]

CSC ID 

[xmasbaby0]

@ARSHADALAM123 This is not live chat.  Please ask a complete question so we do not have to guess what you are trying to ask about.

[FREIBANDJ1]

This is the 2019 Premier.  I found the first two files to remove but the PDF file you listed does not exisit in the ili_19 folder.........

[CassLO]

For assistance with this, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"