If I can't get past the "Review your local info" screen because it won't accept the county entered and keeps displaying "Select a county" in red, how is this resolved?

randalijust · ‎September 8, 2019

Kat · ‎September 8, 2019

You're seeing this in your state return, correct? Are you entering the county name manually? If so, see if there's a drop-down menu of counties and select the county from there before proceeding.

It's a shot in the dark, but may work. Hope so.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

ab131422 · ‎January 26, 2020

That's not working still stuck on the screen.

AkinaLO · ‎February 5, 2020

Try clearing your browser's cache. Then try logging out and logging back into TurboTax. You can also try using a different browser. The following help article will show you how to clear your cache and delete your cookies.

This link will show you how to delete your cookies.

This link will help you clear your cache.

How to clear your cache - Community

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If I can't get past the "Review your local info" screen because it won't accept the county entered and keeps displaying "Select a county" in red, how is this resolved?