Re: I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

bdsheriff · ‎January 21, 2020

Check your windows security settings for Folder Access. I had the exact same issue, turned off Controlled Folder Access, and then the initial save worked fine.

John T · ‎January 22, 2020

I am experiencing this same problem with 2019 Turbo Tax Premier. I have used TT for many years and have never experienced this problem in the past. If there is a glitch in the program, why is Intuit not taking care of it with the software updates that start up every time you access the program?

AkinaLO · ‎January 23, 2020

If you feel you are having issues, please contact customer support by following the instructions below.

https://ttlc.intuit.com/replies/3300041

But if you still feel you require additional assistance, you can contact us at (800) 446-8848.

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Fhabte · ‎February 16, 2020

Hi! I have the same problem as original post. The user has detailed everything I tried before I came searching the web for answers. I am unable to save my returns in any folder on my C Drive. Thanks to the work around of saving it to a thumb drive, I can at least save what I have been working on for now. This is early in the Tax return season. But this could spell a huge trouble when users buy your software and try to save their tax returns as the deadline to file approaches and it gets into full swing. Please have a fix for this soon.

Hanks · ‎December 21, 2021

I am getting the following message when attempting to do the initial season return save ...

C;\Users\wch\documents\Turbo Tax\2021 Name Form 1040 Individual Tax Return.tax2021

File Not Found

Check the file name and try again.

Why?

Critter-3 · ‎December 21, 2021

Check your windows security settings for Folder Access... Turn off Controlled Folder Access.

Hanks · ‎December 21, 2021

Ok, that did it

So why does'nt that simple response show up in Frequently Ask Questions?

Just a suggestion

The Luminator · ‎January 1, 2022

I had the same problem - the 'solution' is to save the file to a thumb drive and then move that file to the hard drive. Unbelievable that TurboTax has this issue and one has to wonder how much testing they really did perform on the 2021 product.

vialins3 · ‎March 19, 2022

Having the same issue with TT2021.

Found a solution. It might not be Turbo Tax's fault but Windows Security.

Don't turn off Controlled folder access. That might compromise your Windows security.

Here's what you do. First close your Turbo Tax app.

1. Search "Controlled Folder Access" in Windows

2. Click the link: "Allow an app through Controlled folder access"

3. Click the "+ Add an allowed app" button near the top of the app list

4. Select "Recently Blocked App"

5. Find the Turbo Tax executable

6. Try to save your tax file again.

Hope this helps some of you.

CarissaM · ‎March 19, 2022

Thank you for letting the community know how this helped you! @vialins3

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skepticbillpayer · ‎January 25, 2023

This same issue surfaced for me using TTax Deluxe for 2022 taxes loaded from a CD and updated online.

I appreciate all the efforts you went thru to resolve and document.

I had tried many of these ( and others) myself.

What finally worked for me was the solution to allow the TTax app 'controlled folder access' in my Windows 10 security options.

DaraLO · ‎January 26, 2023

Thank you for sharing your solution with the TurboTax community!

@skepticbillpayer

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I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

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I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

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