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June 6, 2019
Question

Getting Error 102348 when trying to save or save as to Hard drive.

  • June 6, 2019
  • 6 replies
  • 0 views

Cannot save anywhere on hard drive. Cannot save to any file name. Rebooted. Dint fix. Reinstalled TurboTax. Still cant save my file.   However I can save the file to a USB drive.   How do I save to hard drive?????

6 replies

Level 2
June 6, 2019

The note from herbb623tt about Ransomware Protection in Windows 10 Windows Defender anti-virus settings also worked for me. 

I had an option to simply add an exception rather than disabling the entire feature … "Add an app through Controlled folder access". I browsed to the location of the TT executable file. I had to exit and restart TurboTax.  Before doing this I was able to save my in-progress tax return to a USB drive. After starting TT I was then able to read the return off the flash drive and re-save it to my hard drive.

TT location on my pc: C:\Program Files (x86)\TurboTax\Deluxe 2018

Level 2
June 6, 2019
Microsoft recently updated Windows Defender to check apps and files in the App & browser control. When you turn this option off. You can save your tax files to your hard drive.
Open Windows Defender.
click App & Browser control
Under Check apps and files - choose off
June 6, 2019

I think I found the answer.   If your using Windows 10 Anti virus, there is an option called Ransomware Protection.  That was turned on.  Turning it off allows me to save files to the hard drive. Apparently Windows 10 doesnt fully trust TurboTax.  : - )  

Level 2
January 25, 2024

I verified your solution will work in Windows 11

Level 2
June 6, 2019

To correct error 102348:

1. Go to Windows Settings and Click on Update & Security

2. Click Windows Security

3. Click Virus & Threat Protection

4. Virus & Threat protection settings / Manage Settings

5. Controlled folder access / Manage controlled folder access

6. Allow an app through Controlled Folder Access

7. Do you want to allow Windows Security to make changes to your device?--YES

8. Click Add an allowed app

9. Enter TurboTax

This should allow you to save TurboTax to your hard drive.

Level 2
March 17, 2020

These instructions worked perfectly, thanks!

June 6, 2019

There are various reasons you may be having this error. Please see the Turbo Tax FAQ below for reason explaining why you may be encountering this error code (click on "Solution"):https://ttlc.intuit.com/replies/6259819


Level 2
March 15, 2020

How to fix?

Level 2
March 21, 2021

The actual solution on Windows 10 is to Go to Windows Security, Virus & Threat Protection, Allow an App through Controlled folder access, choose recently blocked apps then Turbotax for current year.