I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

[aieadavid]

Will turbotax on their end be able to fix the problem

[MarilynG1]

If you could clarify what issues you're having (and any error messages) we'll try to help.

Here's how to Contact TurboTax Support for more help.

@aieadavid 

[aieadavid]

I get the same message from Turbotax Business 2024 and Premier.

The Business license was installed early in January and it accepted the license and was working but will not work now.

The Premier installed last week but failed to open.

I did delete the premier program and reinstalled twice with no luck.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[rlpoppe]

Responding to a question that was asked about my earlier post.  I am using the Desktop version for Mac OS. I cleared the cache and cookies and have 700GB of free space. I deleted Turbotax and reinstalled it to verify the installation. It did not fix my problem where Turbotax will connect to "Wells Fargo" but not "Wells Fargo Advisors." Both companies are on the Financial Institutions drop-down.

[hawaiirancher2018]

Same here!

Spent hours on the phone with Intuit representative and they couldn't figure it out.  

DEFINATELY A PROBLEM- not sure what to do.

Lmk if you found an answer.:)

[MarilynG1]

When you see Wells Fargo Advisors in the search results window, try double-clicking on it.  You should get the Sign In page.

@rlpoppe 

[paulegarcia]

I did, before posting this message. They gave me useless generic advice after an extended time on hold.

[paulegarcia]

I don't remember the specifics, but if you Google this issue you will find instructions to update your Microsoft C++ installation.

That worked for me.

[hawaiirancher2018]

Yes- it worked!!

Thank You:)

[trempe22]

Is it easy to say what you did, as I am getting the same error on my desktop

[MarilynG1]

If you're getting the Microsoft C++ error, here's how to Download for Visual C and C++.

Some other tips on Troubleshooting TurboTax Desktop Issues, such as running as Administrator and turning off anti-virus programs. 

Here's how to Contact TurboTax Support for more help.

@trempe22 

[cagalvez]

Thanks for info. I downloaded the version C++ you recommended, rebooted and voila …TurboTax worked 👍. Thank you very much!

[Terrilowe74]

And when you have tried a pc, and an android phone, cleared cache and cookie and still receive error message for a week "This wasnt expected, but we're working to fix it"..what then. So unimpressed with Tt, been a user for many years!!!!

[Bruce97]

Yes, after struggle hours, finally find your answer and it works.  Thanks a lot.  Turbotax is getting worse, even having problem with installation.  So disappoint...