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cwdurant
New Member

I need to talk to a representative of turbo tax

My 2018 taxes were never posted from TurboTax
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2 Replies

I need to talk to a representative of turbo tax

You can contact Support via the link below.

 

What is the TurboTax phone number? (intuit.com)

I need to talk to a representative of turbo tax

"never posted?"  What do you mean?  Was your return not filed?  What does it say in your account?  Does it say the return was Accepted, Rejected, Ready to Mail, or Printed?  TurboTax does not mail your return for you --so if you chose to file by mail you had to mail it yourself.

 

Paying the fee did not file your return.  You had to go all the way through the FILE section and click a big orange button that said "Transmit my returns."  Then you have to watch your emails to see if the return is accepted or rejected.

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

If you have discovered that your 2018 return was not filed then you need to print it, sign it in ink by the line that says "Sign here", and mail it.  E-filing is closed for 2018.

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

 

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

If you are getting a refund, there is not a penalty for filing past the deadline.  If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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