I need to reinstall 2023 on new computer before loading 2024. It is missing from the list of previous years.

[adrienneheesen]

Where do I find it? I have an installation key.

[DoninGA]

Sign onto your download account - https://accounts.intuit.com/app/sign-in?app_group=TurboTaxDesktop&asset_alias=Intuit.platform.commer...

[adrienneheesen]

Answer was helpful to finding where to access previous year software but when I enter licence code, I get this message...

'Whoops! We hit a snag loading your data. Please try again.'

This had happened several times now. Not sure what to do next.

[DoninGA]

@adrienneheesen 

You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax