I'm in a continuous loop and will not let me e-file.

[MarilynG1]

If you're using TurboTax Online, often clearing your Cache and Cookies will resolve the issue.  You could also consider Efiling your Federal return only, when you step through the FILE section, and going back to file your state later.  This has worked for some customers.

Here's more info on Filing Federal and State Returns Separately.

@Melecheverry 

[Lamanda]

I kept having this problem! After 4 calls and no solution or anything I think I'm giving up and heading to HR Block. 

[Melecheverry]

I had called so many times SINCE MONDAY and no one gives me solutions or refund!!! This is horrible service. I have done everything they opened an investigation on Monday STILL NO SOLUTION after they sayd that 3 business day… is Friday. 

[mrjmah9616]

This is also happening to me. Unable to find a resolution. 

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.