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If you're using TurboTax Online, often clearing your Cache and Cookies will resolve the issue. You could also consider Efiling your Federal return only, when you step through the FILE section, and going back to file your state later. This has worked for some customers.
Here's more info on Filing Federal and State Returns Separately.
I kept having this problem! After 4 calls and no solution or anything I think I'm giving up and heading to HR Block.
I had called so many times SINCE MONDAY and no one gives me solutions or refund!!! This is horrible service. I have done everything they opened an investigation on Monday STILL NO SOLUTION after they sayd that 3 business day… is Friday.
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