I'm in a continuous loop and will not let me e-file.

[JulieS]

Yes, some customers have reported this looping behavior in the final steps of their return. Please try the following:

1. Select Federal from the left menu, then Federal Review to begin the federal review process. Address all details before moving on. 
2. Select State from the left menu, then State Review to begin the state review process. Address all details before moving on. 
3. Select Review from the left menu, then Check my info to begin the final review process.
4. After re-running the Reviews and addressing any details, continue into the File section and keep going until your submit your return. 

If this doesn't work for you, please respond back and TurboTax can help you further. 
 

[cson64078]

Hi, 

I tried these and it's still not working for me. It keeps bringing me back to "Last year's tax info" when I click continue after "e-file" for both federal and state taxes. Could you please help? Thanks

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[cson64078]

Hello,

I tried doing this on Safari and chrome after cleaning out my cookies and cache and it's still not working. It keeps bringing me back to last year's tax return and I'm still in the continuous loop. 

Are you able to look into what's causing this just on my account for some reason? 

with the deadline coming up, I would really like to file and submit ASAP. Thank you

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[ElJefeCuev1]

Greetings,

Fortunately I will never use Turbotax for Business again because the partnership LLC we have was closed in December.

The fact the TurboTax ignores this very frustrating issue is comical because the same problem has existed for many years and yet I still subscribe. Definitely the true definition of insanity.

Over the years the solution does crop up from the professionals in the community which I am thankful for, but this is a terrible way to run a software business. Open up a ticket and RESOLVE the issues!!!!

Have a great week,

-El Jefe

[lestatia13]

I've tried everything suggested multiple times but am still in the loop to file my return

[Lylap]

I’m fairly certain if you download the desktop version from the products section and purchase the license code it’ll unlock the loop. I’m stuck in the same situation but I don’t think it’s fair we should have to purchase a product just because they locked us. 

[CatinaT1]

If you are using Online, it sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.