I just purchased the Mac download version of TurboTax 2019 Home & Business. It will not run on Catalina as Apple cannot verify it. Is there/will there be an update?

[smishler]

Catalina is MacOS 10.15

[Critter]

https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

[smishler]

Thank you, the over-ride method does work for opening TurboTax 2019 in Catalina. I was hoping that Intuit had in fact updated their software to abide by Apple's efforts to prevent malicious software being installed (thus avoid using the over-ride). I assume they will at some point, hopefully soon. Nevertheless, thanks for your reply.

[ggaryc]

It doesn't work for me. The second window with three options does not open. 

[ggaryc]

I just discovered 'right click' on an Apple wireless mouse!

[notifier]

did not help me.     It looks like it installed but after it says I'm up to date nothing happens.   I can't open a new tax return.    Most drop down boxes are greyed out.     I tried to delete and reinstall several times with no luck.   It does not ask for a license code on the retries either.

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available M-F  from 5 a.m. to 5 p.m. Pacific time.

[Critter]

The message has nothing to do with TurboTax, it is how Apple choose to treat applications not purchased from the Apple Store - all non Apple software will get that message with OSX 10.15 (Catalina).

See this Apple article: https://support.apple.com/en-us/HT202491

And:  https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00...

https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

[rwertenberg]

Hi,

I just downloaded Turbotax Premier 2019 and am running MacOS 10.15.1 Catalina.  It downloaded and opened without a problem.  Maybe Apple fixed something in the recent update?

[Critter]

Possibly ... good to know.  @macuser_22 

[GotRottys]

Just been on tech support. She really did try everything. Most of which I already did, but good to know I did not miss something silly. But no settings to address in Privacy preferences. Right-Click to Open does not help either.

Still cannot open the application.
open of turbotax 2019.app via terminal results in 
" % open /Applications/TurboTax\ Home\ Business\ 2019.app
LSOpenURLsWithRole() failed with error -10810 for the file /Applications/TurboTax Home Business 2019.app"

Opening the content binary results in a bunch of errors, finally resulting in;
"zsh: illegal hardware instruction /Applications/TurboTax\ Home\ Business\ 2019.app/Contents/MacOS/TurboTax\ 201"

Any ideas what these mean and how to fix?

[Critter]

@macuser_22   any ideas ? 

[macuser_22]

I know of no inherent issues with 2019 and Catalina.

I would recommend a *total* uninstall that includes the preference and support files that could be corrupt.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Restart the Mac before reinstalling.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

=================

If the above has already been done then I have seen several cases where there is corruption in the Mac User account.  That can be proven (or eliminated) by switching user accounts to another account that is an administrator account (If no such account, it is easy to create one using System Preferences -> Users & Groups).   

If TurboTax successfully installs and runs under a different User Account then repairing the first User account is something that you should refer to Apple support.

[macuser_22]

Just to add:  I believe that error is associated the Apple "Gatekeeper" that prevents untrusted software from running.   Be sure that you have not renamed the downloaded file or are instilling in other than the Applications Folder.   Re-download a fresh copy of the .dmg file before re-installing.  I assume that you purchased direct from TurboTax - bootleg copies from scam websites can fail - or worse.

[WatsGood]

Were you able to fix it. I’m having the same exact problem. I have deleted and reinstalled the 2017 version several times and I’m getting the same results.