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mariabn27
New Member

I chose refund advance. It shows approved. it has me log in to my credit karma account. Then starts over and doesn't give me the option to file.

 
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6 Replies
CatinaT1
Expert Alumni

I chose refund advance. It shows approved. it has me log in to my credit karma account. Then starts over and doesn't give me the option to file.

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  

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Theresa1977
Returning Member

I chose refund advance. It shows approved. it has me log in to my credit karma account. Then starts over and doesn't give me the option to file.

mine has been doing the same for over a week and I have cleared cache and my history and tried another computer! I have sat on the phone with Turbo and CK and neither are any help!!!

CatinaT1
Expert Alumni

I chose refund advance. It shows approved. it has me log in to my credit karma account. Then starts over and doesn't give me the option to file.

See Offer details and disclosures for the Refund Advance program for more information.  

   

See these resources for more information:  

The IRS' 2024 tax filing season set for January 29 page  

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*   

Credit Karma's What is TurboTax Refund Advance?   

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Theresa1977
Returning Member

I chose refund advance. It shows approved. it has me log in to my credit karma account. Then starts over and doesn't give me the option to file.

I have done all of that! This has been over a week now. 

CatinaT1
Expert Alumni

I chose refund advance. It shows approved. it has me log in to my credit karma account. Then starts over and doesn't give me the option to file.

Have you linked your accounts? Linking Credit Karma with TurboTax Account

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Theresa1977
Returning Member

I chose refund advance. It shows approved. it has me log in to my credit karma account. Then starts over and doesn't give me the option to file.

Yes

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