What do I do if my refund is late and I chose up to 5 days early refund delivery, Refund Advance, or Pay with My Refund?
If your refund is late and you chose up to 5 days early refund delivery, Refund Advance, or Pay with My Refund, issues with direct deposit are the most likely reasons for the delay.
When you choose one of these options, your tax return will come from one of TurboTax’s partner banks instead of the IRS. If TurboTax was unable to deposit your refund into your bank account, the partner bank will send a paper check.
If you didn’t receive your refund (direct deposit or paper check), call TurboTax at 800-4INTUIT for further assistance.
If a direct deposit fails and your paper check is sent to an outdated address, we're unable to reissue a replacement check. This help article has more info on how to update your address
If we can’t expedite your refund at least 1 day early before the refund settlement date provided by the IRS, you won't be charged for up to 5 days early refund delivery.
