Here's the FIX via the TurboTax support person: I have the CD Deluxe version, so clearing cookies is not applicable. He first had me check my windows 10 for updates - which I had some pending, so I completed those. Then he had me check my McAfee antivirus for updates - which I also had one pending, so I completed that. He then sent a link to my email address for a MANUAL update of TurboTax. This takes a few minutes to install and prompts you through it. Don't run the TurboTax program till it is complete. Once it was done I started TurboTax and answered YES to install updates. I went to the final Transmit prompt and BOOM!, it worked perfectly! All done! I'm not sure which of the solutions actually did the trick or if all these steps were needed. Try your Windows and antivirus updates first and if that doesn't work call for the MANUAL update link to be emailed to you. Click 'Help Center' in the upper right corner to get their phone number. Get a case # for faster response. If they're backed up they are nice enough to call you back with the callback number you leave. Good luck! Oh, by the way I tried uninstalling and re-installing the CD before all this but that didn't help. If you try a reinstall, back up your data to a different directory if you know how. I had to copy the 'cai' form (california) back over from the backup cuz it was expecting me to pay $39.99 for it. Also, if you reinstall the CD without erasing it first there is an option to 'repair' a previous install. I never tried that, but it could work. Don't worry, you can reinstall or uninstall the program without losing your data. It is stored in a different area (under Users). Also, another support person told me that this was an error message that occurred when the TurboTax servers were 'overloaded'. He had me turn off the Firewall to fix the problem, but that didn't do anything at all. I think he didn't know what he was talking about. Hmm. Other suggestions about closing the program or Rebooting didn't work either. Anyway, good luck. Hope this helps!
