I can't enter my license code #. Do I enter that @check out?

[lundeenblue2]

My parents bought the turbotax deluxe & used the c installation. I am trying to use the code & can't find where to enter. It says code was already used?

[TerukoL]

You can download your software directly from TurboTax.

1. Go to InstallTurboTax.com.

2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)

3. Enter your license code in the pop up window.

   • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)

4. Select your operating system, and select Get Download.

5. Download your software and install.

   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

Please click I bought the CD, but my computer doesn't have a CD drive to learn more. 

[VolvoGirl]

Did they already install it using the CD?  Are you trying to download it now?  There is a problem with that.  It doesn't connect you to an account you can find.  You have to call in and ask for the download and a new License Code.  Hopefully you get a customer service person who know about it.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632