I bought a turbotax license code. How do I use it?

[jack sipes 1]

i am having truble down loading the program i boufht on amazon i have used turbo tax for 12 years this is the most dificult i am think obout getting my money back help

[DoninGA]

---

@jack sipes 1 wrote:

i am having truble down loading the program i boufht on amazon i have used turbo tax for 12 years this is the most dificult i am think obout getting my money back help

---

Go to this Amazon website for how to download the software you purchased - https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

[slainte53]

I am getting the run around.  I have the purchase code

[DoninGA]

---

@slainte53 wrote:

I am getting the run around.  I have the purchase code

---

If you have the 2024 license code then go to this website to download the 2024 software you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

[amykiger757]

The area to input license code never pops up.  Please help!

[DoninGA]

---

@amykiger757 wrote:

The area to input license code never pops up.  Please help!

---

The TurboTax online editions do not use a license code.  The code is required to enter one of the TurboTax desktop editions on a personal computer, NOT online.

See this TurboTax support FAQ for entering the license code when installing one of the TurboTax desktop editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

[sower]

how do I install it

[VolvoGirl]

@sower   How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

[C H Eubank]

TurboTax keeps trying to sell me something else rather then allowing me to insert the license code!

[DoninGA]

---

@C H Eubank wrote:

TurboTax keeps trying to sell me something else rather then allowing me to insert the license code!

---

Go to this TurboTax website and use your license code to download the software - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

[VolvoGirl]

@C H Eubank   Sounds like you might be in the Online version instead of the Desktop program.   Did you fill out your return yet?  If you entered into the Online version you can move your return to the Desktop program without paying for Online.

First you need to install the Desktop program.  How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

How to switch to Desktop…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[KTayn314]

I already have a TurboTax account and started my current return.  How can I use the license code toward my current return?

[DoninGA]

---

@KTayn314 wrote:

I already have a TurboTax account and started my current return.  How can I use the license code toward my current return?

---

If you are referring to starting a tax return using the TurboTax online editions, there is no license code used for the online editions.

If you purchased the TurboTax software, you need to install the software on your personal computer and NOT use the online editions.

See this TurboTax support FAQ for entering the license code when installing the desktop editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

[VolvoGirl]

@KTayn314   You need to install the program on your computer and can move your online return to the Desktop program.  You can continue your return in the Desktop program without paying for Online.  

How to switch…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

Do you need help installing the Desktop program? How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

[warnow]

Your system won't allow access page for inputting my purchased code!