I am trying to download the software (paid $84.0)and choices are Mac or PC/windows..won't let me take the PC option. how do I continue?

[whitneywalker3023]

starting my 2023 return with software...can't check PC/windows so how do I proceed. I paid the $84.00 premium Can you help me?

[SabrinaD2]

If you purchased 2023 from TurboTax.com and are having trouble downloading it, here are some steps to help you proceed:

1. Check Your TurboTax Account: Log in to your TurboTax account to ensure your purchase is listed and available for download. You can access your downloads here
2. Contact TurboTax Support: If you still can't download the software, contact TurboTax support. They can validate your purchase and push a new download to you. You can reach them through TurboTax Support
3. System Requirements: Ensure your computer meets the minimum system requirements for TurboTax. Sometimes, compatibility issues can prevent the download.
   • Run the Windows System File Checker tool to repair missing or corrupted system files.
   • Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
   • Restart your computer in Selective Startup Mode, and then install TurboTax.
   • Install TurboTax on a different computer.