If you purchased 2023 from TurboTax.com and are having trouble downloading it, here are some steps to help you proceed:
- Check Your TurboTax Account: Log in to your TurboTax account to ensure your purchase is listed and available for download. You can access your downloads here
- Contact TurboTax Support: If you still can't download the software, contact TurboTax support. They can validate your purchase and push a new download to you. You can reach them through TurboTax Support
- System Requirements: Ensure your computer meets the minimum system requirements for TurboTax. Sometimes, compatibility issues can prevent the download.
- Run the Windows System File Checker tool to repair missing or corrupted system files.
- Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
- Restart your computer in Selective Startup Mode, and then install TurboTax.
- Install TurboTax on a different computer.
