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Best answer by HeatherPLO

Please see below for Account Recovery instructions:

https://ttlc.intuit.com/replies/3300098

7 replies

O
olsingleshot
Level 2
June 7, 2019
keeps putting me on a time out
H
HeatherPLO
Level 14
June 7, 2019
If you are timing out, you may want to fill out the Account Recovery form versus trying to recover utilizing your phone.  
**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
H
HeatherPLOAnswer
Level 14
June 7, 2019

Please see below for Account Recovery instructions:

https://ttlc.intuit.com/replies/3300098

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    A
    amyb1
    Level 2
    January 8, 2020

    I can not access my turbo account my username name is amb#1 ? I have changed my password probably 6 or 7 times and I can not get access ??

    I
    id2335
    Level 2
    April 8, 2020

    For two days now I get this error immediately after signing in:  "Oops! it appears there was a drop in our connection."

    My internet connection works for all other internet addresses including access to Intuit.com.  

     

    JohnB5677
    JohnB5677
    Level 15
    April 8, 2020

    The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

    We're open daily from 5 AM to 9 PM PT.

     

    TurboTax Online  If you still require assistance,

    you can contact us at (800) 446-8848.

    TurboTax mobile app  If you still require assistance,

    you can contact us at (800) 446-8848.

    TurboTax CD/Download software  If you still require assistance,

    you can contact us at (800) 446-8848.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    K
    korfknb1
    Level 2
    March 15, 2021

    I need to update my e-mail

    J
    Johnnie12
    Level 2
    February 18, 2021

    Hello I'm having trouble logging

    in please help me

    AkinaLO
    AkinaLO
    Level 15
    February 18, 2021

    The following link has a form you can fill out to help retrieve your account. 

    Account Recovery Request for your TurboTax Account      

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    P
    Patcheye6266
    Level 2
    April 15, 2021

    STILL CANT LOG IN ??

    J
    Employee Tax Expert
    JotikaT2Employee Tax Expert
    Employee Tax Expert
    April 15, 2021

    Please see the link below to reset your login so you can get back into the program.

     

    How to reset your user ID or password in TurboTax

     

    @Patcheye6266

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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