I am getting an error when choosing the "pay with credit card" option when trying to pay for federal

[meadeanator]

How can I get rid of this error? I called turbo tax and they told me to just wait, but it's been giving me this error all day. Says "oops it looks like we hit a snag."

[SForrestLO]

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. Ensure you are hard-wired and not using Wifi. You may need to clear your cache and cookies. Please see these TurboTax FAQs for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ

To clear your cookies use this TurboTax FAQ

If you are still experiencing issues please contact support. This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[meadeanator]

I have tried everything. Different browsers, through the app, on a computer, cleared everything out. I have called support multiple times and no one can help me, they just tell me to try a different form of payment. But no, my only option is credit card. 

[DoninGA]

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@meadeanator wrote:

I have tried everything. Different browsers, through the app, on a computer, cleared everything out. I have called support multiple times and no one can help me, they just tell me to try a different form of payment. But no, my only option is credit card. 

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Is the billing address on the credit exactly the same as the mailing address you entered on your 2021 tax return?

[Kat]

This is a known TurboTax issue for 2021 and is under investigation.  Please see the info I'm linking below to sign up for notification by email when the issue has been resolved.  Thank you for your patience.

Why am I receiving an error message when I try to pay with a credit card? 

[meadeanator]

How long will this take?

[Kat]

@meadeanator I wish I could say.  I'm only the messenger.  I do know the software developers are working on it.