How do I file a complaint against Turbo Tax?

[Ccarter1029]

I received an email from Turbo Tax that said my refund was on its way and my refund was processed, how when I click the link to check the status of my refund, it directs me to the IRS website and the information provided there does not state that my refund has been approved.
I reached out to Turbo Tax on this same platform and was told that was just a marketing email that was sent based off the estimated window of 21 days for a refund to be issued.
I find this VERY misleading and false advertising. Even in the fine print of the email, no where does it state that this is based off the 21 day window of when I could receive my refund.

[CatinaT1]

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund. 

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?

Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Thank you. Your post has been brought to the attention of Community moderators for awareness.

[taxlady28]

You can hire an attorney and sue TurboTax if you are upset enough to spend the time and money to do that. 

[starrsarah123]

I want to sue them! 

[caddypope]

This company is HORRIBLE I am getting everyone i can to join a lawsuit against this stealing company!!!

[caddypope]

I do too!! I'm in Ohio if you we get enough ppl it can be very simple to win.

[caddypope]

Nah it has to be a better way and a free way. You sound like a turbo tax employee 

[Upset 123]

I got one for you! How did my tax information get out for someone to file my taxes this year?!

My wife prepared for the tax by putting my information January and we were holding on to get the rest of our w-2s to put in the rest of the information in April. Only my information was sitting in the site for a little over a month. When all our paperwork was retrieve from the mail, we put the rest in to file. It was kick back by the IRS. Finding out later by the IRS, they told us someone else had filed with my information. The only place that information was sitting was on TurboTax. How did it out in your So-Called secure site? It is being investigated by the feds. So get ready!