How can I change my password and phone number if I forgot my old password?

[bluedeb · Accepted solution]

You can use TurboTax's account recovery to get your old password

Forgot your TurboTax Online User ID or password?

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

(If you're looking to access a prior year return, go here.)

[Daisy83gto]

I tried recovering my password but its not accepting my information on the extra questions and my phone number has changed.  Is there another way to access my account. 

[bluedeb · Accepted solution]

@Daisy83gto  You should contact TurboTax support, they can help you with your account.

What is the TurboTax phone number?

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open Monday through Friday from 5am to 5pm Pacific.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632#sh-...