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Hello my name is [pii removed], when I was filing my taxes I thought it was for free as I always do. I need help.

I have a important question on my filing

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4 Replies

Hello my name is [pii removed], when I was filing my taxes I thought it was for free as I always do. I need help.

Post your questions here or contact Support.

 

What is the TurboTax phone number? (intuit.com)

Hello my name is [pii removed], when I was filing my taxes I thought it was for free as I always do. I need help.

 

Hello my name is [pii removed], when I was filing my taxes I thought it was for free as I always do. I need help.

To go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

If you started your tax return in TurboTax Free Edition (Form 1040 with limited credits; roughly 37% of taxpayers qualify), you won't need to clear and start over. You can select Switch to Free Edition instead.

In the Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

Or try the IRS Free File program
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Hello my name is [pii removed], when I was filing my taxes I thought it was for free as I always do. I need help.

Also it looks like you got upgraded to the LIVE version for a higher price.  

How to review your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...


For help with fees
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/reduce-fees/L3Kp3...


How to remove Turbo Tax Live. There are 2 different ways to remove Live depending on how you added it
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

 

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