Is their anyway to speak with a real person when calling about turbo card

[bluedeb · Accepted solution]

Have you tried the following?

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

[Zidan72]

It’s not giving me a real person

[Chrissyplumtax]

I need to get a card 

[LeonardS]

To get a Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

[miketrelles]

No way to talk to anyone. quickly get another prepaid card from a company like Alley. This turbo prepaid card sucks, if you ever have a problem you are F_____!

[VictoriaD75]

For help, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

[Michelle2302]

I have tried calling the customer service number and all i get is the automated system i need to talk to a real person

[Shoshuwaa]

I've called this number. No real person to speak with. Only option is to apply for a new card but I never received a card. It says it's at the post office ready to be delivered but it's been saying that for almost 2 weeks. 

[DnJsnow]

Do you guys give anythjng other than bot responses? That number doesnt work it just gives you another bot. Some of us need to talk to real people

[mikep75]

I have been trying for a week my stimuloue money is on the card and I have no card and can't access the account online because I do not have the card number there is no way to talk to a human

[mikep75]

bull**bleep** all I care about doing is transferring money to another green dot card but it does not give me the option

[Baileyb850]

Have you figured out what to do?

[JotikaT2]

I apologize for the inconvenience.  There has been a high volume of calls and they are doing their best to respond to everyone.

Please contact Green Dot at the number located at the bottom of the link below.  Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.

Contact for assistance with Turbo Visa Debit Card

If calling, please be patient. It might take a number of attempts to get through.

[Jerry4581988]

You guys keep giving us the same number to call and theres no way to talk to an actual person.  In regards to my situation, I have 2 turbo cards, the first one from last year with no money on it and the second one from this year, that I never received in the mail, so I went in the app and ordered a new one 3 weeks ago and picked the option for FEDEX.  I still havent recieved that card. On the app I check the status and its stuck at "printing, will receive by 17 April".  Everytime I call the number and enter my SSN and DOB it asks for the last 4 of my card.  If I put the last 4 of my first card, it says I have no money and it gives me several options but I can never talk to a live person.  Then If I try to enter the last 4 of the new card, which I dont have yet, but on the app it shows the last 4 digits, it says invalid entry, dont know why.

Im trying to transfer my funds from the new card that I never received to my old card that its still active.  Please help!!!!

And please stop referring to [phone number removed], theres no way to talk to a live person or for my request to be met as Ive been trying 3-4 times a day for the past 2 weeks.

Thank you, Please Help.