You guys keep giving us the same number to call and theres no way to talk to an actual person. In regards to my situation, I have 2 turbo cards, the first one from last year with no money on it and the second one from this year, that I never received in the mail, so I went in the app and ordered a new one 3 weeks ago and picked the option for FEDEX. I still havent recieved that card. On the app I check the status and its stuck at "printing, will receive by 17 April". Everytime I call the number and enter my SSN and DOB it asks for the last 4 of my card. If I put the last 4 of my first card, it says I have no money and it gives me several options but I can never talk to a live person. Then If I try to enter the last 4 of the new card, which I dont have yet, but on the app it shows the last 4 digits, it says invalid entry, dont know why.
Im trying to transfer my funds from the new card that I never received to my old card that its still active. Please help!!!!
And please stop referring to [phone number removed], theres no way to talk to a live person or for my request to be met as Ive been trying 3-4 times a day for the past 2 weeks.
Thank you, Please Help.
