Free state return??

[weigeljl]

I need help accessing the free state return that came with my Turbotax desktop purchase. I had clicked "Use my free state return" by mistake (and with Turbotax's constant badgering) on a return that didn't need to have a state return filed. I called last week and the rep told me how to delete the state return from the file and promised me that I would still have access to the free state return, but it seems I don't.  I tried to call back to discuss getting access to it but gave up and have my fingers crossed for this forum.

[VolvoGirl]

It doesn't work that way.  That's not what it means.    In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, goes up to $25 March 1. Or you can print and mail state for free.  

[VolvoGirl]

Or did you download the wrong state for the free state?  

If you downloaded the wrong state you have to call in.  How to delete a state return,

https://ttlc.intuit.com/community/installing/help/what-if-i-accidentally-downloaded-the-wrong-state-...

[walton12321]

It's more like Turbo Tax picks the wrong state.  I live in a no income tax state. I bought the version with the free state included. When I clicked "Use your free state now.", Turbo Tax selected a state without my input.  Either fix the option to say Turbo Tax will pick the state when you click the link or give people the opportunity to pick the state when the link is clicked.

Now Turbo Tax wants me to pay $45 for the free state download that I paid them for.